Client Service Representatives (CSR)

Client Service Representatives
Posted by Admin, 01/24/2018

United Corporate Services, Inc. (UCS) is looking for experienced Client Service Representatives (CSR) to join our growing organization.

Position Summary

At UCS, the CSR is the primary point of contact for our clients. The ideal candidate is expected to have strong customer service skills along with in-depth knowledge of registered agent services. They should possess experience in executing corporate filings such as formations of corporations and limited liability companies as well as coordinating the retrieval of due diligence documents such as certificates of good standing or tax status.

Responsibilities include, but are not limited to:

  • Developing and maintaining new client accounts by answering product and service questions; providing information about other products and services
  • Ability to draft various corporate documents ranging from Articles of Incorporation to Certificates of Dissolution
  • Coordinating due diligence searches such as good standing retrieval or UCC searches
  • Practical understanding of corporate terminology & state corporate statutes
  • Overseeing the progress of all requests from inception until invoiced
  • Prioritizing incoming client requests effectively to satisfy individual client needs
  • Efficiently managing timely invoicing for services rendered
  • Generate sale leads
  • Identify and assess customer’s needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets

Skills required:

  • Experience as a client service representative in the legal services industry for a minimum of 5 years
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication skills
  • Ability to multi-task, prioritize, and manage time effectively

Why join us?

UCS offers excellent benefits including 401(k) with employer match, healthcare, Life and Short Term Disability insurance.

About UCS

UCS was founded in 1970 and is a leading provider for a full range of corporate, UCC and registered agent services. Corporations and law firms nationwide trust us because we are a customer-driven company committed to meeting their varied needs with efficiency and attention to detail.

Equal Employment Opportunity

United Corporate Services, Inc. is an Equal Opportunity Employer. UCS does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Fulfillment Specialist, Delaware

Fulfillment Specialist
Posted by Admin, 05/20/2019

United Corporate Services, Inc. (UCS) is looking for an experienced Fulfillment Specialist to join our Delaware office.

Position Summary

This position provides administrative support to the Client Service Representatives (CSRs) as well as being a direct point of contact to wholesale clients. It requires the ability to interact with State of Delaware Corporations Division staff in a fast-paced environment remaining flexible, proactive, resourceful, and efficient. A high level of professionalism and confidentiality is crucial to this role. The ideal candidate has experience drafting, filing and retrieving corporate documents.

Responsibilities include:

  • Processing Delaware document retrieval and filing projects (both corporate and UCC)
  • Drafting certificates of formation or the equivalent
  • Assist in answering phones
  • Reviewing/receiving Service of Process
  • Providing staff with administrative support such as writing evidence letters, handling incoming & outgoing mail,
  • Developing a professional working relationship with all UCS correspondents and filing agents
  • Prioritizing daily tasks to ensure work is completed in a timely manner
  • Assisting with the maintenance of internal knowledgebase

Skills Required:

  • Must be able to work in a team environment and as an individual
  • Excellent writing and problem-solving skills
  • Ability to effectively communicate
  • Ability to operate basic office equipment such as, computers, copiers, calculators, printers
  • Excellent research skills
  • Able to multi-task the activities with shifting priorities
  • Familiarity with MS Word and Excel

Why join us?

UCS offers excellent benefits including 401(k) with employer match, healthcare, Life and Short Term Disability insurance.

For consideration, send your resume to Absolutely no recruiters or phone calls please.