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Client Service Assistant

Position Purpose and Objective:

This position provides administrative support to the Client Service Representative as well as being a direct point of contact to UCS wholesale clients. The position requires the ability to interact with State of Delaware Corporations Division staff in a fast-paced environment remaining flexible, proactive, resourceful, and efficient. A high level of professionalism and confidentiality is crucial to this role. The ideal candidate has experience drafting, filing, and retrieving corporate documents.

Essential Job Functions:

This job description summarizes the primary and essential duties required for this position but are only a portion of all duties. Other related duties may be assigned as needed by management. The responsibilities listed below, under the supervision of management, are as follows:

  • Processing Delaware document retrieval and filing projects (both corporate and UCC)
  • Drafting certificates of formation or the equivalent
  • Assist in answering phones
  • Reviewing/receiving Service of Process
  • Providing staff with administrative support such as writing evidence letters, handling incoming & outgoing mail
  • Developing professional working relationship with all UCS correspondents and filing agents
  • Prioritizing daily tasks to ensure work is completed in a timely manner
  • Assisting with the maintenance of internal knowledgebase

Knowledge and Skill Requirements:

  • Must be able to work in a team environment and as an individual
  • Excellent written and verbal communication skills
  • Ability to operate basic office equipment such as, computers, copiers, calculators, and printers
  • Excellent research skills
  • Able to multi-task the activities with shifting priorities
  • Familiarity with MS Word and Excel
  • Excellent problem-solving skills
  • Subject matter expertise in Corporate/UCC filing and document retrieval process
  • Willingness to develop product and industry knowledge by utilizing training, tools, and resources available
  • Develop solid working relationships with your peers including Client Service Associates and correspondents

Success Factors:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work involves meeting multiple demands in a fast-paced environment on a timely basis. Duties may require occasional overtime.

Disclaimer: This summary is only a general description of work performed by employees. It is not intended to be a full description of all responsibilities or qualifications.


United Corporate Services, Inc. is an Equal Opportunity Employer. UCS does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need.